How to track my Ozon package?
Ozon package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.
Ozon tracking from USA, Canada and UK
Ozon courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.
How long does it take to deliver Ozon ?
Ozon is a site that functions as a marketplace or e-commerce platform, where sellers can offer their goods online to national and international customers. The shipment of Ozon products can be done within Russia or abroad, thanks to the company's many infrastructures.
The delivery options offered by Ozon vary depending on the product, its dimensions, its weight as well as its destination and the urgency of the reception. Free shipping options are possible for domestic deliveries for orders over $50 or for members of the premium Ozon service. This free delivery method is possible in particular in withdrawal at a relay point or post office. For domestic deliveries, the average delivery time is estimated between 1 and 9 working days. It may vary depending on the item and its destination. When ordering, the buyer obtains information about the possible delivery methods, their cost and the modalities.
The national delivery methods provided by Ozon are as follows:
- Delivery to pick-up point:
- An identity document as well as the order number or barcode will be required to collect the package.
- The package can be kept at the collection point between 2 and 5 working days. It is possible to extend the storage period on the site, via the customer's personal account.
- This delivery method may have restrictions depending on the product ordered, its place of shipment and its destination.
- Delivery to the post office via Ozon Box:
- A code, which will have been transmitted beforehand or available in the personal space of the site allows you to open the box (on the screen, enter the code and press "receive").
- The package can also be collected thanks to the barcode of the order, available in the personal space of the site, by clicking on "receive by barcode". The barcode can be scanned from your smartphone to open the box.
- The package can be kept at the pick-up point between 2 working days. It is possible to extend the storage time by writing via the site chat.
- This delivery method has restrictions depending on the product ordered:
- The weight of the order must not exceed 10 kg, including packaging.
- The dimensions of the package must not exceed 55 x 40 x 32 cm.
- The total value of the package should not exceed 150,000 rubles.
- Medicines, veterinary products, electronic cigarettes and other types of products are excluded from this method of delivery.
- Delivery by courier Ozon
- An identity document may be requested if the delivery includes more than 18 products.
- A fitting time of up to 15 minutes is provided.
- Restrictions are possible for this delivery method depending on the weight of the package and the distance between the home and the nearest relay point.
- Delivery to the door:
- This type of delivery is provided by a courier, however, it is not necessary for the buyer to be present for the delivery. It is simply necessary to ensure that access to the door of an apartment or house is available.
- The buyer will receive a call 30 to 60 minutes before presentation of the package at his door.
- Delivery via Ems Russian Post:
- An IDENTITY document will be required to collect the package.
- The storage period of the package is 30 days.
- Parcels Ems are not delivered to the regions of Magadan and the Republic of Buryatia.
- This method of delivery is excluded for medicinal products and veterinary products.
- Delivery by Russian Post:
- An IDENTITY document will be required to collect the package.
- The package can be stored for 15 days.
- This delivery method has restrictions depending on the product ordered:
- The weight of the order must not exceed 10 kg, including packaging.
- The dimensions of the package should not exceed 60 cm in length, 140 cm for the sum on all sides.
- Medicines, jewellery, veterinary products, aerosol products, perishable foodstuffs and other types of products are excluded from this method of delivery.
- Packages of bulky goods cannot be supported by this delivery method.
- Delivery via Ozon Express:
- Ozon Express is a fast delivery method available in the Moscow and St. Petersburg regions for fresh produce, groceries, pet supplies, children's products as well as household products.
- The products available for this delivery method bear the EXPRESS badge.
- The launch in 2006 of the same-day express delivery, or the next day, in Moscow, helped increase the sales of the site Ozon by 77%.
Ozon delivers outside Russia, the cost and delivery time are calculated when ordering, they depend on the type of product and its destination. Depending on the destination country, customs fees and/or taxes may be charged, as well as the presentation of an identity document to collect the package.
- Delivery outside Russia:
- Delivery to Ukraine, Syria and Iran is temporarily unavailable.
- Dhl Express and Tnt Express deliver to the following countries:
- Australia, Azerbaijan, Armenia, Georgia, Israel, Canada, Kyrgyzstan, Moldova, United States, Uzbekistan, Switzerland, Japan. as well as many other countries and regions in the world.
- Delivery to Belarus can be provided by Dpd Bel or Europost .
- Delivery to Kazakhstan can be arranged by Alem Tat , Dhl Express or Kazpost .
The shipping costs are calculated during the validation of the order, and depend on the partner who will take care of the delivery of the package.
- Delivery by Tnt:
- Deliveries provided by Tnt take place from Monday to Friday between 9am and 6pm.
- The delivery of the package is done at home, the hand delivery and the presentation of an identity document are not mandatory.
- Delivery times are estimated between 1 and 9 working days.
- The package must not exceed a weight of 14.5 kg and a size of 120 x 80 x 80 cm.
- This delivery method is possible for orders with a maximum value of 65,000 rubles.
- Delivery by Dhl:
- Deliveries made by Dhl are made during the company's working hours depending on the location.
- The delivery of the package is done at home, the hand delivery and the presentation of an identity document are not mandatory.
- The package must not exceed a weight of 10 kg and a size of 65 x 65 x 65 cm.
- This delivery method is possible for orders with a maximum value of 65,000 rubles.
- Delivery by Alem Tat:
- Deliveries made by Alem Tat are made exclusively to Kazakhstan.
- The delivery of the package is made at home, or at the point of collection, in person, on presentation of an identity document.
- The package must not exceed a weight of 28 kg and a size of 120 x 80 x 80 cm for home deliveries, 25 kg and 120 x 80 x 80 cm for deliveries to the collection point and 20 kg and 60 x 40 x 36 cm for deliveries to the checkpoint.
- This delivery method is possible for orders with a maximum value of 50,000 rubles for home delivery, 100,000 rubles for delivery to the collection point.
- Delivery by Dpd Bel:
- Deliveries to Belarus are handled by Dpd Bel .
- The delivery of the package is made at home, or at the point of collection, in person, on presentation of an identity document.
- The package must not exceed a weight of 30 kg and a size of 120 x 80 x 80 cm for home deliveries, 25 kg and 60 x 50 x 50 cm for deliveries to the collection point Dpd Bel (9 kg and 30 x 30 x 20 cm for the points of the partner network), of 13 kg and 40 x 27 x 15 cm for deliveries to the control post.
- This delivery method is possible for orders with a maximum value of 500,000 rubles.
- Delivery by Europost:
- Deliveries to Belarus are handled by Europost .
- The delivery of the package is made at home, or at the point of collection, in person, on presentation of an identity document.
- The package must not exceed a weight of 30 kg and a size of 80 x 50 x 50 cm.
- This delivery method is possible for orders with a maximum value of 150,000 rubles.
- Delivery by Belpochta:
- Deliveries to Belarus are handled by Belpochta .
- The delivery of the package is made at home, or at the point of collection, in person, on presentation of an identity document and the tracking number.
- The package must not exceed a weight of 25 kg and a size of 80 x 60 x 60 cm.
- This delivery method is possible for orders with a maximum value of 150,000 rubles.
- Delivery by Kazpost:
- Deliveries to Kazakhstan are handled by Kazpost .
- The delivery of the package is made only in the national post offices, on presentation of an identity document and a tracking number.
- The package must not exceed a weight of 13 kg and a size of 80 x 80 x 50 cm.
- This delivery method is possible for orders with a maximum value of 100,000 rubles.
How do I contact Ozon ?
The head office of Ozon is based in Moscow, at the following address:
- Presnenskaya Emb. 10, ed. C, Moscow, Russia, 123112
Customer service can be reached:
- By phone at +7 (495) 232 10 00
By email 24 hours a day, 7 days a week to the following address:
- help@ Ozon .ru
For the cross-border market, customer service can be reached at the following address:
- marketplace.crossborder@ Ozon .ru
And via the website chat, customer service members answer buyers' questions in real time.
Information about Ozon deliveries
Ozon was established in 1998 as an online bookseller by the software company Reksoft . Nicknamed the Amazon of Russia, the company is one of the founders of E-commerce in Russia. Ozon represents one of the largest e-commerce platforms in the country and has more than 2 million users. The company started in the marketing of books and today offers millions of items in different categories, including clothing, shoes, leisure, sports, decoration, garden, animal products, household appliances, electronics, childcare items, books, music products, multimedia, books, software, beauty, health and fresh products among others. Ozon offers products for sale in Russia and abroad, its logistics network and partnerships with transport leaders make the platform a recognized company in the field of E-commerce. The Ozon Group offers many services, including an online travel agency through Ozon Travel. The company represents in 2020 more than 12,000 employees, 770,000m2 of infrastructure across the country and has just expanded its scope by building one of the largest logistics centers in Siberia in 2021 whose storage capacity represents 4 million items.
Ozon is also expanding into Belarus and Kazakhstan where the company is expected to develop autonomous logistics infrastructure for small local businesses.
The tracking number of a Ozon delivery
The tracking number format of the deliveries provided by Ozon are composed of sequences of numbers separated from -. To get the tracking number of a Ozon delivery, most of the time it is enough to add -1 to the end of the order number. Tracking numbers can be for example; 1728-2800332877 or 12000387-0002-1
The different tracking states Ozon
- ОТПРАВЛЕНИЕ ЗАРЕГИСТРИРОВАНО
- ОТПРАВЛЕНО В ВАШ ГОРОД
- ПЕРЕДАНО В СЛУЖБУ ДОСТАВКИ
- ГОТОВО К ВЫДАЧЕ
- ОТПРАВЛЕНИЕ ВЫДАНО