How to track my JNE package?
JNE package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.
JNE tracking from USA, Canada and UK
JNE courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.
How long does it take to deliver Jne ?
A delivery with the standard Jne service called Reg (Regular) has a delay of between 1 and 7 working days, depending on the destination address. It is possible to know the delivery status on the website of Jne with the tracking number of the shipment.
A faster service is offered by Jne , it is named Super Speed (SS). This service is only available for certain destinations in Indonesia that are connected by direct flights. The delivery time is ensured in less than 24 hours. Beyond 24 hours or if the delivery takes place outside the time slot established with the customer, the delivery will be refunded by Jne .
Yes is a similar service offered by Jne that allows to be delivered the day after shipment. It is only available in certain cities. The reception must take place before 23:59 the next day, otherwise a refund is provided for the customer. This service also includes deliveries on Sundays or during national holidays.
Jne International is a service for shipments outside Indonesia. Delivery times depend on the country of destination and delivery is made on a working day only. This delivery system is not guaranteed by Jne . In addition, the possible customs fees are the responsibility of the recipient, if he refuses to pay them at the time of delivery, they are the responsibility of the sender. The packaging costs depend on the weight of the package:
- Less than 50 kg: 200,000 Idr
- Between 50 and 100 kg: 500,000 Idr
- Between 100 and 150 kg: 700,000 Idr
- Beyond 150 kg: shipment-specific calculation
How do I contact Jne ?
The head office is located in Indonesia, at the following address:
- Jl. Tomang Raya No.11 Jakarta Barat 11440 Indonesia
The telephone details of the head office are as follows:
- Office: (6221) 566 5262
- Fax: (6221)567 1413
The email details of the customer service are:
- .co.id customercare@ Jne
Customer service is available at the telephone number:
- (6221)2927 8888
In addition, Jne is present in all regions of Indonesia, the telephone numbers of the different offices are as follows:
- Sumatera:
- BANDA ACEH (BTJ): 0651 - 27411
- BANDAR LAMPUNG (TKG): 0721 - 8600018
- BATAM (BTH): 0778 - 5705333
- BENGKULU (BKS): 0736 - 343980
- JAMBI (DJB): 0741 - 31388
- MEDAN (MES): 061 - 30003888
- PADANG (CEO): 0751-8465188
- PALEMBANG (PLM): 0711-3035099
- PANGKAL PINANG (PGK): 0717-423701
- PEKANBARU (PKU): 0761 - 853993
- SILANGIT (DTB): 0821 - 64544935
- TANJUNG PINANG (TNJ): 0771 - 7335539
- TANJUNG PANDAN (TJQ): +62 819-2974-9699
- Sulam Papua:
- AMBON: 0911-3833499
- GORONTALO: 0435 824026
- JAYAPURA as 09675189762
- KENDARI: 0401-3195053
- MANADO: 0431-8802020
- PALU: 0451-8441600
- SORONG: 0951-3173901
- TERNATE: 0921-3123961 / 082187877295
- TIMIKA: 0901 3260310
- UJUNGPANDANG: 0411 3607000
- Jawa Tengah - DIY:
- Cilacap: (0282) 546700
- Magelang: (0293) 325577
- Semarang: 024-86000100
- Solo: 0271-6776800
- Tegal: 0283-325059
- Yogyakarta: 0274-4605800
- Jawa Timur:
- JEMBER: 0331 - 323866
- KEDIRI: 0354 - 695167
- MALANG: 0341 - 344672
- MADIUN: 0351 - 483648
- MOJOKERTO: 0321 - 5283676
- PASURUAN: 0343 - 417200
- PROBOLINGGO: 0335-423712
- SURABAYA: 031 - 99209030
- Bali & Nusa Tenggara:
- DENPASAR: 0361 -2010100
- KUPANG: 0380 - 820066 / 831574
- MATARAM: 0370 - 622040
- Regional Jawa Barat:
- BANDUNG: 022-86023222
- CIREBON: 0231-224515
- KARAWANG: 08154630353
- TASIKMALAYA: 0265-7522377
- PURWAKARTA: 0264-8394502
- SUKABUMI: 0266-217321
- Regional Kalimantan:
- BALIKPAPAN: 0542-764772
- BANJARMASIN: 0511-3265251
- BONTANG: 0548 3559533
- TARAKAN: 0551-22427
- PALANGKARAYA: 0536-3230119
- PONTIANAK: 0561-5603111
- SAMARINDA: 0541-736236
- BODETABEKCILCIK:
- BOGOR: 0251-8305511
- BEKASI: 021 80616000
- CILEGON: 0254-380732
- CIKARANG: 021-50901221
- TANGERANG: 021-80820816
- Jakarta:
- CASABLANCA: 021-83794516
- FATMAWATI: 021-7393567
- MATRAMAN: 021-8502388
- TOMANG 9: 021-5665262
- TOMANG 45: 021-5665262
- TOMANG 6: 021-5684909
- S. PARMAN: 021-5323223
- PASAR MINGGU: 021-2237 9278
- PONDOK PINANG: 021-75906112
- KELAPA GADING: 021-4513352
- HASYIM ASHARI: 021-63855518
Information about Jne deliveries
Jne , whose official name is PT Tiki Jalur Nugraha Ekakurir is an Indonesian carrier. It was created on November 26, 1990 by Mr. H. Soeprapto Supamo, first as a subdivision of the company Pt Citra Van Titipan Kilat (called Tiki ) specialized in the international network.
By joining the International Air Transport Association Iata in 1991, Jne was able to open its network internationally and offer deliveries outside Indonesia. In addition, Jne joined the Asian broker association ACCA, which includes carriers from Indonesia, Singapore, Japan, Malaysia, the Philippines, Taiwan and Hong Kong to facilitate their operations in Asia.
Initially with 8 employees, Jne expanded to approximately 12,000 employees in 2015. Jne and Tiki evolved in different directions, resulting in their dissociation. Jne today has its own objectives, logo and management. It is headquartered in Jakarta.
Jne now serves all of Indonesia with more than 1500 collection and delivery points in the country. It offers several services, adapted to different needs:
- Super Speed: delivery service in less than 24 hours
- Pesona ( Indonesan Cuisine And Snacks Order ): Indonesian food delivery service
- Yes ( Yakin Esok Sampai ): delivery service for the next day, even on Sundays and public holidays
- Reg (Regular): standard delivery service
- Oke ( Ongkos Kirim Ekonomis ): economical delivery service for non-urgent shipments, the delivery time is longer than for the standard service Reg
- Jesika ( Jemput Asi Seketika ): breast milk delivery service from the mother's location to that of the child
- Money Remittance: Cash back service in partnership with Western Union
- Diplomat: delivery service for valuable shipments, a dedicated team takes care of fast and secure delivery
- Jne Trucking ( Jtr ): service for the delivery of bulky parcels by road
Jne also has a delivery service in one of the centers Jne in Indonesia, rather than a home delivery, for customers who can move around easily. This service is called Jne Pop Box and is available in Jakarta, in 32 different centers, for customers with the Jne loyalty card ( Jne Loyalty Card ). A similar service, but accessible to all, is called Jne PIPO (Pick-Up Point). The package must be picked up within 5 days of delivery to the Jne center.
Jne @Box is a service for packing fragile packages, which meet the requirements of air cargo. The different possible weights are as follows:
- Capacity of 1kg: 4.000 Idr
- Capacity of 3kg: 6.500 Idr
- 5kg capacity: 9.500 Idr
A mobile application, called Myjne , allows you to know the delivery rates according to the destination in Indonesia, the tracking status of current deliveries, the delivery history and the locations of the Jne centers in Indonesia.
The tracking number of a Jne delivery
The Jne tracking number format usually consists of 13 digits and no letter. For example 0123 4567 8912 3. Other formats may exist, with a combination of letters and numbers.
The different tracking states Jne
- BA (BAD ADDRESS)
- BOX UNDEL (BOX UNDELIVERED)
- CC (CRISS CROSS)
- CLOSED ONCE DELIVERY ATTEMPT
- CNEEE UNKNOWN (CONSIGNEE UNKNOWN)
- DELIVERED TO
- DEPARTED FROM TRANSIT
- HO (HAND OVER)
- HO TO HVS (HAND OVER TO HIGH VALUE SHIPMENT)
- HOLD
- HVS (HIGH VALUE SHIPMENT)
- INVALID BAG
- MANIFESTED
- MR (MISROUTE)
- NTH (NOT AT HOME)
- ON PROCESS
- ON TRANSIT
- POD DETAIL (PROCESS ON DELIVERY DETAIL)
- PROCESSED AT SORTING CENTER
- RECEIVED AT ORIGIN GATEWAY
- RECEIVED AT SORTING CENTER
- RECEIVED AT WAREHOUSE
- RECEIVED ON DESTINATION
- RETUR ORIGIN
- SHIPMENT RECEIVED BY JNE COUNTER OFFICER
- SHIPMENT FORWARDED TO DESTINATION
- WITH DELIVERY COURIER