Chronopost tracking

How to track my Chronopost package?

Chronopost package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.

Chronopost tracking from USA, Canada and UK

Chronopost courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.

How long does it take to deliver Chronopost ?

Delivery times depend on the service chosen. The different possible options are as follows:

• Deliveries in France:
  • Next day delivery before 1pm:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Minimum dimensions: 30 x 21 cm
    • Delivery from Monday to Friday, excluding public holidays. Saturday delivery is optional. Service available throughout the France, including Corsica and Monaco. In case of absence during delivery, the package is placed in a relay point for 7 to 14 days.
  • Next day delivery before 10am:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Minimum dimensions: 30 x 21 cm
    • Delivery from Monday to Friday, excluding public holidays. Service available throughout the France, including Corsica and Monaco. Delivery to coastal islands may see its duration extended. In case of absence during delivery, the package is placed in a relay point for 7 to 14 days.
  • Next day delivery before 8am:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Delivery from Monday to Friday, excluding public holidays. Service available in metropolitan France (excluding Corsica) and Monaco. In case of absence at the time of delivery, the package is placed in a relay point for 14 days. A second delivery can be scheduled.
  • Same day delivery to an individual:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Delivery from Monday to Saturday in Ile de France, from Monday to Friday in the rest of the France, the same evening, from 7pm to 10pm. The package must be deposited at the Chronopost agency before 3pm. In case of absence at the time of delivery, the package is placed in a relay point for 14 days.
  • Delivery to a relay point:
    • Maximum weight: 20kg
    • Maximum dimensions: L ≤ 100 cm / L + 2 H + 2 l ≤ 300 cm
    • Minimum dimensions: 30 x 21 cm
    • Next day delivery before 1pm, in one of the 15,000 relay points in France, from Monday to Friday, excluding public holidays. Service available throughout the France, including Corsica and Monaco. An SMS is sent as soon as the parcel arrives in relay, which will remain 7 days. It will be returned on the 8th day if it is not recovered. The deadline may be extended for deliveries to the coastal islands.
  • Next day delivery before 9am for professionals:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Next day delivery before 9am, Monday to Friday, excluding public holidays. Delivery from Monday to Saturday if the package has been deposited at a relay point. In case of absence at the time of delivery, the package is placed in a relay point for 14 days. A second delivery can be scheduled.
  • Next day delivery before 6pm:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Delivery from Monday to Friday, excluding public holidays. The deadline may be extended for deliveries to the coastal islands.
  • Delivery by appointment 7 days a week (Chrono Precise):
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • The customer chooses the day and the delivery slot of 2 hours, from the next day to 14 days after the order. Delivery can be made between 8am and 10pm from Monday to Friday anywhere in France, from 8am to 10pm on Saturday in Ile de France, from 8am to 2pm on Saturday outside Ile de France, and from 9am to 1pm on Sunday. Delivery is made everywhere in metropolitan France, excluding Corsica, coastal islands and Monaco.
  • Chrono Swap , Exchange of goods, next day delivery before 1pm or 6pm:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Solutions B2b of material exchange, the return of the goods takes place the next day before 13h or 18h, depending on the option chosen, throughout the France, Corsica and Monaco included. The option of delivery before 10am is possible for 25,000 municipalities in France. Delivery takes place from Monday to Friday at home, delivery to a relay point is also possible from Monday to Saturday morning.
• Worldwide delivery:
  • Express Delivery:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Minimum dimensions: 30 x 21 cm
    • The delivery time depends on the country of destination among the 230 countries available, it can take 2 days for Brussels or Madrid, 4 days for Beijing for example. Depending on the destination, customs fees or other taxes may apply and are the responsibility of the recipient upon delivery.
  • Relay delivery in Europe and Overseas:
    • Maximum weight: 20kg
    • Maximum dimensions: L ≤ 100 cm / L + 2 H + 2 l ≤ 250 cm
    • Minimum dimensions: 30 x 21 cm
    • Delivery to one of the 42000 relay points in Europe and Dom . The delivery time depends on the country of destination as well as the city of shipment. In case of absence at the time of delivery, the package is placed in a relay point for 14 days.
  • Express delivery from abroad to France and Overseas:
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Minimum dimensions: 30 x 21 cm
    • The delivery time depends on the country of origin of the package, it can be 3 days from Casablanca, 2 days from New York etc.
  • Economical delivery from Europe to France (Chrono Import Classic):
    • Maximum weight: 30kg
    • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
    • Minimum dimensions: 23 x 21 cm
    • Collection of parcels in Europe in less than 48 hours and delivery in France with a delay of between 2 and 6 days, depending on the country of origin. Delivery from Monday to Friday, in metropolitan France, including Corsica and Monaco.
  • Delivery of pallets in the United States:
    • Minimum weight: 30kg
    • Maximum weight: 12000kg
    • Maximum dimensions: L ≤ 140 cm / L ≤ 120 cm / h ≤ 160 cm
    • Delivery time varies depending on the destination city in the United States
  • Delivery of pallets in Overseas France:
    • Minimum weight: 30kg or 1 m3
    • Maximum weight: 12000kg
    • Maximum dimensions: L ≤ 140 cm / L ≤ 120 cm / h ≤ 160 cm
    • The delivery time varies according to the city of destination, 3 days for Reunion, Guadeloupe or Martinique, 5 days for Guyana or New Caledonia. Delivery takes place from Monday to Friday, excluding public holidays.

In addition, Chronopost offers delivery services for food, bottles or medicines. These services are as follows:

• Express delivery of health products ( Chrono Medical ):
  • Maximum weight: 30kg
  • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
  • Fast delivery of health products respecting Good Wholesale Distribution Practices ( Bpdg ), specific labeling of the package, certification Certipharm
  • Delivery the next day before 8am, 9am, 10am or 1pm in metropolitan France. Pick-up of the package from Monday to Friday, possibly on Saturday as an option.
• Delivery of health products under controlled and controlled temperature ( Biologistic ):
  • Maximum weight/volume: 25 kg and 80 L
  • Controlled temperature (-20°C, +2°C/+8°C, +15°C/+25°C), real-time temperature traceability
  • Delivery times are optimized by Biologistic and adapted to the customer's sector of activity
• Urgent temperature-controlled deliveries on the island of France (360° Services):
  • Delivery times depend on the urgency of the service:
    • Vital emergency: 45 min
    • Urgent service: 1h15
    • Normal service: 3h
  • This service is only possible on the island of France, it is possible to be delivered by express in 24 hours in the rest of the France. The temperature is directed in passive cold.
• Delivery of bottles of wine ( Chrono Viti ):
  • Service available in France and internationally, in France delivery is possible for the next day before 1pm or before 10am. Internationally, delivery times depend on the destination. For a destination in Europe, Chronopost ensures delivery in 2 to 6 days.
  • Maximum weight: 30kg
  • Packaging possible for 1,2,3 or 6 bottles or magnum
• Delivery of dry food products:
  • Maximum weight: 30kg
  • Maximum dimensions: L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
  • In France delivery is possible for the next day before 1pm or before 12pm or the same day. Internationally, delivery times depend on the destination.

Since 2017, CHRONOST has been delivering on Sundays, in addition to the other days of the week, in Ile-de-France and in 14 major cities in France.

A tailor-made service is also available for private shipments.

How do I contact Chronopost ?

The head office is located in Paris, at the following address:

• 3 Boulevard Romain Rolland, 75014 PARIS

The telephone details of the head office are as follows:

• 33 (0)1 83 11 60 00

Customer service is available at the telephone number:

• For individuals: 09 69 39 13 91, available Monday to Friday from 8am to 7pm and Saturday from 8am to 12pm
• For professionals: 08 25 80 18 01, available Monday to Friday from 8am to 7pm and Saturday from 8am to 12pm

The email details of the international customer service are:

• service.client@ Chronopost .fr

Information about Chronopost deliveries

Chronopost is a member of Dpd Group , an international parcel transport and delivery company. It represents an important player in France for deliveries of parcels of less than 30kg, for B2b shipments ( Business To Business ), B2c ( Business To Consumer ) and C2c ( Consumer To Consumer ).

Chronopost distributes 5.3 million parcels a day to no less than 230 countries around the world. It has more than 900 centres and depots and 39,000 collection relays throughout Europe.

Founded in 1985 as Sfmi (Société Française de Messagerie Internationale) by Le Groupe La Poste , the company changed its name to Chronopost in 1992. Deliveries worldwide began in 1991 in the Dom , then 13 subsidiaries abroad were opened in 1998 until today serving 230 different countries.

Since 2018, Chronopost delivers parcels to Paris using clean vehicles only (natural gas vehicles or electric vehicles).

Chronopost offers packaging called Ready-to-Ship, 6 formats are available:

• For documents, maximum 1kg
• For Parcels:
  • Padded pouch of 1 or 2kg
  • Boxes of 3, 6 or 12kg

The tracking number of a Chronopost delivery

The Chronopost tracking number format consists of 13 or 15 characters, including numbers and letters. Generally it is composed of 2 letters, 9 numbers and 2 letters, for example XX123456789FR, for packages from and to France. Parcels for the international have a tracking number of 15 characters.

The different tracking states Chronopost

• ATTRIBUTION D’UN NUMÉRO DE COLIS COMPLÉMENTAIRE
• COLIS CORRESPONDANCE MANQUÉE
• COLIS DÉDOUANÉ
• COLIS EN ATTENTE DE DÉDOUANEMENT
• COLIS EN ATTENTE. LIVRAISON PROGRAMMÉE DANS LA JOURNÉE
• COLIS EN ATTENTE. VOTRE COLIS SERA DÉPOSÉ DANS UN POINT DE PROXIMITÉ DANS UN DÉLAI DE 24H. AFIN DE CONNAÎTRE CELUI-CI, NOUS VOUS REMERCIONS DE CONSULTER NOTRE PAGE ULTÉRIEUREMENT.
• COLIS EN COURS D’ACHEMINEMENT. ARRIVÉE DU VOL À DESTINATION
• COLIS EN COURS DE LIVRAISON
• COLIS EN COURS DE PRÉPARATION CHEZ L’EXPÉDITEUR
• COLIS EN TRANSIT. ARRIVÉE DU VOL À DESTINATION
• COLIS EN TRANSIT. COLIS TRANSPORTÉ SUR LE VOL
• COLIS MIS À DISPOSITION AU POINT DE RETRAIT
• COLIS NON LIVRÉ: CLIENT ABSENT
• COLIS NON LIVRÉ: ENTREPRISE FERMÉE
• COLIS RETARDÉ
• COLIS RETARDÉ DURANT L’ACHEMINEMENT
• COLIS RETARDÉ DURANT L’ACHEMINEMENT. RISQUE DE LIVRAISON HORS DELAI RAISON: ERREUR D’ACHEMINEMENT TG1
• DELIVERED. ITEM DELIVERED IN MAIL BOX
• DESTINATAIRE INFORMÉ PAR SMS OU MAIL. TYPE DU MESSAGE: ECHEC DE LIVRAISON MÉDIA UTILISÉ: SMS
• DESTINATAIRE INFORMÉ PAR SMS OU MAIL. TYPE DU MESSAGE: LIVRAISON MÉDIA UTILISÉ: SMS
• DIFFICULTÉ RENCONTRÉE
• ENVOI DÉDOUANÉ, LE DESTINATAIRE DOIT PAYER LES DROITS ET TAXES
• ECHEC DE LIVRAISON SUITE À L’ABSENCE DU DESTINATAIRE, AVIS DE PASSAGE DÉPOSÉ.
• ENVOI EN TRANSIT
• ENVOI LAISSÉ À LA DISPOSITION DU DESTINATAIRE AU BUREAU DE POSTE LOCAL OU AU MAGASIN DE COLIS
• ENVOI PRÊT À ÊTRE EXPÉDIÉ
• EXPÉDITION RETARDÉE À L’AGENCE DE LIVRAISON
• LIVRAISON REPORTÉE AU PROCHAIN JOUR OUVRÉ. RECONNECTEZ-VOUS DEMAIN POUR CONSULTER LE SUIVI ACTUALISÉ DE VOTRE ENVOI.
• LIVRAISON REPORTÉE AU PROCHAIN JOUR OUVRÉ. RECONNECTEZ-VOUS DEMAIN POUR CONSULTER LE SUIVI ACTUALISÉ DE VOTRE ENVOI. RAISON: FERMETURE ROUTE / AUTOROUTE NON PRÉVUE
• LIVRÉ
• NUMÉRO PARTENAIRE ASSOCIÉ
• RÉSEAUX CHRONOPOST. COLIS MANQUÉ
• RÉSEAUX CHRONOPOST LIVRÉS
• RÉSEAUX CHRONOPOST. REMISE DIFFÉRÉE DEMANDÉE AU DESTINATAIRE
• RÉSEAUX CHRONOPOST. RETARD POSSIBLE
• RÉSEAUX CHRONOPOST TRIÉS AU LIEU DE LIVRAISON
• TENUE À L’EMPLACEMENT OU AU BUREAU DE POSTE LOCAL. NOUVELLE TENTATIVE DE LIVRAISON PRÉVUE POUR LE LENDEMAIN
• TRI EFFECTUÉ DANS L’AGENCE DE DISTRIBUTION
• TRI EFFECTUÉ DANS L’AGENCE DE DISTRIBUTION. COLIS PRÊT POUR LA LIVRAISON